If you’ve been affected by the current Golf Australia / GA Connect issues with handicaps, scoring uploads, and member data — you’re not alone.
Our club has been working around the clock to manage the fallout, fix member handicaps manually, and keep things running. But let’s call it how it is: the system isn’t functioning how it needs to, and our members deserve better.
As a social golf club, we fight hard to provide the same privileges and experience as traditional private and public clubs. We pay the same affiliation fees — in our case thousands per year — and we expect the technology that underpins Australian handicapping to work.
Right now, it isn’t.
And silence isn’t leadership. So instead of quietly waiting while our members lose confidence and the sport risks losing golfers, we are taking a stand.
Why We’re Going Public
For the record, we don’t want to be writing posts like this. We’re here to bring people into the game, build community, and help golfers have the best experience possible.
But we’re at the point where pretending everything is fine does more harm than speaking up.
We’re the David in this very real David vs Goliath battle.
And, like any small organisation taking a stand against a national governing body, there’s always a risk that Goliath could decide we’re too loud and make life difficult.
We get that risk.
We’re taking it anyway.
Because our members deserve transparency, fairness, and a system that works.
The Email We Sent Golf Australia Today
To avoid any misinformation — here is the exact email sent to Golf Australia:
To whom it may concern,
We have been awaiting responses on ticket numbers 5018142775 & 5019370648 for over a week now. I understand you are experiencing high volumes of enquiries but a week to reply to our queries is simply not good enough.
We are now at the point where we are losing paying members over the issues mentioned in the above two tickets, along with a range of other issues we are yet to bring to light as we wait for these two to be fixed.
When is GA going to address this failure publically? I’ve been polite and patient throughout this entire ordeal but my patience is officially wearing thin.
Provide an update on the above two tickets within 48 hours please. If no update is received I will have no choice but to start addressing these issues via our public channels.
This is not good enough Golf Australia. You cannot blame your software provider for this failure, take responsibility and help the club administrators like us. You don’t realise it, but you are killing off some small clubs with this mess.
Trust me, its better you address it publically instead of me.
Best regards,
Ruben Martins
Managing Director
The Golf Collective
Our Promise To Members
We will always fight for:
✔ fairness and accessibility in golf
✔ a transparent and functional handicapping system
✔ accountability from governing bodies
✔ protecting the rights and experience of every golfer in our club
We’re proud of the community we’ve built and we’re not going anywhere.
But we will not be silent when the system fails the golfers it’s meant to serve.
What You Can Do
At this stage, we don’t need anyone firing shots or piling on.
We need calm, organised pressure and clear communication.
If you’re affected or frustrated, reach out to us — not each other online — so we can continue managing this professionally.
Your continued support means everything.
We’re in this fight together, and we aren’t backing down.
